Newcastle Futures – Employment Adviser


Ref:                NTWH0920/KL


Team:            Newcastle Futures – North of Tyne Working Homes Project

Salary:           £24,960

Location:      Based in Newcastle working peripatetically across the City

Hours:           Post holder will work a flexible 37 hour working week (Monday to Friday)

Status:           Fixed Term to 31 January 2022, subject to funding and performance



To personally contribute to the achievement of Newcastle Futures proportion of the ESF funded North of Tyne Working Homes performance. To work in a collaborative way with individuals to drive transformational change by utilising expertise, skills and a wide range of strategies to positively challenge and overcome the barriers to achieve progression in the person’s personal journey. The individual will be solely employed on the project. The adviser will work in both face-to-face operations and digitally in a blended service delivery, enhancing each customer’s digital skills as part of their overall journey into employment.


Covid changes


Advisers will work from outreaches across city (Covid risk assessed), base (Covid risk assessed) and home.


This post is funded by the European Social Fund as part of the England 2014 to 2020 European Structural and Investment Funds (ESIF) Growth Programme, as part of the North of Tyne Working Homes Project.



  • Responsible to the Deputy CEO for the effective achievement of challenging performance targets, aims and objectives.

  • Provide a flexible and innovative approach to engagement in local communities.

  • Effective case management of North of Tyne Working Homes customers.

  • To build and maintain positive links with other organisations to the benefit of North of Tyne Working Homes customers.

  • Delivering a quality customer service both digitally and face to face.

  • To support a quality customer service by ensuring all monitoring and recording systems and business processes are kept accurate and up to date at all times.

The closing date for applications is 20th September 2020.

For further information about the post or if you require the job description and application form to be posted or emailed to you, please contact: Kelly Leybourne, Newcastle Futures, 1 Cathedral Square, Cloth Market, Newcastle upon Tyne NE1 1EE.

Tel: 07918 704452   Email:


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1 Cathedral Square | Cloth Market | Newcastle | NE1 1EE

E: | T: 0800 587 0478 or 0191 2302970

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